Return Policy

Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within the specified time frame.

Return Timeframe

Items may be returned within 30 days of the original purchase date, provided they meet the return conditions outlined below.

Return Conditions

To be eligible for a return, items must:

• Be in their original condition and packaging
• Not have been used, damaged, or altered
• Include all original accessories and documentation
• Be accompanied by proof of purchase

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized items
• Items that have been used or damaged
• Items without proof of purchase
• Items returned after the return period has expired

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Receive return instructions and authorization
4. Package the item securely in its original packaging
5. Ship the item to the provided return address

Refund Processing

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 10-15 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. In such cases, we will cover the return shipping costs.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

For questions about returns or to initiate a return, please contact us at:

Email: infocenter@xakriondoaezie.world
Address: 130 Hardy Street, Nelson 7010, New Zealand
Phone: +64 3 548 5656

Changes to This Policy

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to this page.